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 kuidas ma ebayst hüdrokinooni ostsin.
Autor: sell (---.dyn.estpak.ee)
Kuupäev:   17.11.14 02:42

Eugene 22:37:54
Welcome to eBay Live Help, my name is Eugene. How may I be of assistance?

stna2005 22:38:15
I cant buy this stuff.

stna2005 22:38:40
ebay keeps saying this is illegal.

Eugene 22:38:42
I would be happy to help you with regard to unable to buy this stuff.

stna2005 22:39:29
please allow me to buy it

Eugene 22:39:46
Could you provide me the exact error message you''ve encountered?

Eugene 22:39:51
Yes please.

stna2005 22:40:19
one moment

stna2005 22:41:29
I’d like to buy this common photo development agent. but ebay does not let me. it keeps saying:

-"Trading Standards has contacted eBay in regard to the illegal sale of cosmetic products containing Hydroquinone (such as, skin bleaching agents) in the UK. This ingredient is strictly controlled by safety regulations. For this reason, UK registered users are unable to bid on or buy cosmetic products advertising the ingredient, Hydroquinone. If you have further questions, please contact your local Trading Standards office."

Although I''m not from UK

Eugene 22:43:04
Thanks for the information.

stna2005 22:44:49
so

Eugene 22:45:17
Please stay with me whilst I check this for you.

stna2005 22:45:45
ok

Eugene 22:49:57
Thanks for staying connected. Upon checking on the item it appears that the system recognise the item as illegal drugs as they have a substance Hydroquinone.

Eugene 22:50:42
Also, you account is registered in UK site this is the reason why you can''t purchse this item as UK site have been block all the item that have a illegal drugs on it.

Eugene 22:51:19
You can see all the items that is prohibited and restricted on the site by going on this link:

Eugene 22:51:20
Pushing Url: http://pages.ebay.co.uk/help/policies/items-ov.html

Eugene [Push Page] http://pages.ebay.co.uk/help/policies/items-ov.html22:51:21


stna2005 22:53:50
it''s not much of a help.

Eugene 22:55:00
I do apologise if you feel that way.

Eugene 22:56:17
With this, I suggest to purchase the item by log in to eBay US site (ebay.com).

Eugene 22:56:33
Could you try to purchase this item by login to eBay.com?

stna2005 22:58:37
done that. paypal did not let me complete the payment.

stna2005 22:59:31
funny rules. there is UK seller of the same poison 321181630481

Eugene 23:02:55
In order to resolve this issue, I will have to transfer this chat session to our Relevant Team, that handles this concerns. Would this be fine?

stna2005 23:03:44
by all means.

Eugene 23:04:10
Thank you for confirming, please stay online while I transfer this chat session.

stna2005 23:06:41
Hello

Rowena 23:07:35
Hi Ants

stna2005 23:07:48
Hi there

Rowena 23:07:52
As I have understood you are having problem buying item, am I correct?

stna2005 23:08:21
yees , photo developing agent

stna2005 23:09:13
not planning to bleach skin or anything

Rowena 23:09:38
Thank you for sharing your concern. Upon checking, I can see that this matter needs the attention of our specialised team and in order to further assist you, would it be okay to transfer you directly to them?

stna2005 23:10:16
Yes please.

Rowena 23:10:29
Thank you and please stay connected while I''m transferring you. Have a good evening to you.

stna2005 23:11:02
Hi Suresh

Suresh 23:18:31
Welcome to Community Watch Live Chat. My name is Suresh. Please give me a moment to review your previous discussion or if you''d like to, can you let me know what the issue is?

stna2005 23:19:41
sorry I not very good at keyboard

Suresh 23:19:43
I apologise for the delay for the response, we were facing some technical issue.

Suresh 23:19:57
Its, okay take you time.

stna2005 23:21:47
ebay does not let me buy photo developer.

stna2005 23:21:52
Trading Standards has contacted eBay in regard to the illegal sale of cosmetic products containing Hydroquinone (such as, skin bleaching agents) in the UK. This ingredient is strictly controlled by safety regulations. For this reason, UK registered users are unable to bid on or buy cosmetic products advertising the ingredient, Hydroquinone. If you have further questions, please contact your local Trading Standards office.

Suresh 23:23:24
Thanks for waiting.

Suresh 23:23:44
Ants, I can understand your concern.

Suresh 23:23:46
In order to help you with this matter I need to transfer you to one of my colleagues in specialist team who can discuss the matter with you. Would you mind waiting while I transfer you?

stna2005 23:24:42
here we go again. yes please

Suresh 23:25:26
Please stay online while I transfer this chat.

Anne 23:25:48
Welcome to eBay Live Help, my name is Anne. How may I be of assistance?

Anne 23:25:55


Hope you are doing great today.

Anne 23:26:14
Please give me a moment to review what you have discussed with the previous representative.

stna2005 23:26:55
please let me buy photo developing agent. seems ebay UK has blocked it.

stna2005 23:27:39
eBay item number:331364758415

Anne 23:29:55
Would you please allow a few minutes for me to check your issue?

stna2005 23:30:18
please do. I can wait.

Anne 23:38:12
Thank you for staying connected.

stna2005 23:38:34
never mind

Anne 23:39:01
One possible reason would be that the item is restricted to your location. To ensure this, please contact the Customs first if this item is really allowed to ship to your location.

Anne 23:40:23
Then once the customs agreed to this item, then please get back to us.

stna2005 23:40:34
there was nothing said about estonia.

stna2005 23:40:42
Trading Standards has contacted eBay in regard to the illegal sale of cosmetic products containing Hydroquinone (such as, skin bleaching agents) in the UK. This ingredient is strictly controlled by safety regulations. For this reason, UK registered users are unable to bid on or buy cosmetic products advertising the ingredient, Hydroquinone. If you have further questions, please contact your local Trading Standards office.

stna2005 23:42:12
its more issue with the fact that I made my ebay account in ebay co.uk

Anne 23:43:24
Eventhough the item is not prohibited to your location that is Estonia it would be best to confirm this to your local customs and yes that would also be possible that your account was created in eBay.co.uk and now account has a registration site in United Kingdom.

stna2005 23:45:54
there are UK sellers of the same stuff. item number 32118163048

stna2005 23:46:42
I can bet ebay would allow buy from him.

Anne 23:47:48
I see understand, it seems that I have to transfer you to the specialised department how handles policies or listings.

Anne 23:47:55
Would that be fine with you?

stna2005 23:48:47
Yeah, its fine with me.

Anne 23:48:55
Thank you. I will transfer you now.

stna2005 23:49:15
good bye

Rowena Gattoc 23:49:39
Welcome to eBay Live Chat, my name is Rowena. Please give me a moment to read what you have discussed with my colleague so I can help you today with your concern.

stna2005 23:50:36
Have we talked already Rowena?

Rowena Gattoc 23:52:29
Hi, it was the other Rowena.

stna2005 23:54:01
I''m getting desperate. seems nobody can help me.

Rowena Gattoc 23:54:39
Sorry of you feel that way.

Rowena Gattoc 23:55:39
As I have checked your account restriction I can see that the previous department who chatted with you mistakenly transferred you to our department. I apologize for this. Please stay connected as I put you through the correct team.

Rajesh Kumar 23:56:20
Welcome to eBay Live Help, my name is Rajesh Kumar. Please give me a moment to read your conversation with previous representative.

stna2005 23:57:34
Please Rajesh, take Your time.

Rajesh Kumar 00:00:00
Thanks for contacting us in relation to your concern about you not able to buy an item that contains hydroquinone.

stna2005 00:00:46
yes 99% of hydroquinone.

Rajesh Kumar 00:01:23
As the message suggest the item can''t be bought as it is Prohibited by Trading Standard, hence the listing for such items can''t be listed at the first place.

Rajesh Kumar 00:01:57
Hence I''ll forward the item number to our specialised team for taking action as the item itself is prohibited to be listed on the site.

stna2005 00:03:28
you are going to tear down the listings?

Rajesh Kumar 00:03:29
Let me know if anything else I can assist you with.

Rajesh Kumar 00:04:07
I''ll be forwarding the listing to our specailised team the investigate listings that breach ebay''s policy.

Rajesh Kumar 00:04:24
They will review it and appropriate action would be taken.

stna2005 00:05:24
ok.thank you. have a good night.

Rajesh Kumar 00:05:34
I appreciate your understanding in this regard.

Rajesh Kumar 00:05:41
Thank you for using eBay Live Chat. Have a good night.

System00:05:43
The chat session is being wrapped up.

System00:05:43
The chat session has ended.

System00:05:43
This chat was on 11/16/2014. All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London


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 Teema Autor  Kuupäev
 kuidas ma ebayst hüdrokinooni ostsin.   *
sell 17.11.14 02:42 
 Re: kuidas ma ebayst hüdrokinooni ostsin.   *
eep 17.11.14 16:41 
 Re: kuidas ma ebayst hüdrokinooni ostsin.   *
Jaanos 17.11.14 18:06 
 Re: kuidas ma ebayst hüdrokinooni ostsin.   *
korvimeister 18.11.14 00:23 
 Re: kuidas ma ebayst hüdrokinooni ostsin.   *
Allar 17.11.14 23:42 
 Re: kuidas ma ebayst hüdrokinooni ostsin.   *
Sulev 18.11.14 12:53 
 Re: kuidas ma ebayst hüdrokinooni ostsin.   *
Jaan 18.11.14 13:21 
 Re: kuidas ma ebayst hüdrokinooni ostsin.   *
Eidapere Klaasiwabrik 25.02.15 09:04 
 Re: kuidas ma ebayst hüdrokinooni ostsin.   *
sell 26.02.15 09:33 


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